Providing good customer service is essential to making sure that the people we serve and their associates are well supported in their lives. We are providing this training to you not only to ensure great service to our customers, but to also help you feel comfortable and confident in your role with our agency.
Objectives:
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Understand Point of View
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Understand expectations
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Understand Professional Boundaries
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Understand phone and email professionalism
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Learn how to explain processes to people
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Learn how to resolve complaints
