We are sorry that you are having issues with the online training. We will work as quickly as possible to resolve the issue and alert you when we have fixed the problem or if we have ideas of how you can resolve it. Please allow us 24 hours to get back to you during the weekday. If you will this out on the weekend, we will get back to you on Monday.
Many times, the problem can be fixed by clearing your cache. This is how you do that: How to clear your cache